Q&A

• drrQ1：Filter replacement frequency?
  it is recommended to replace your filter according to the following regulations.
  Stage 1- every 3 months
  Stage 2- every 6 months
  Stage 3- every 1 years
  Stage 4- every 1 years
  If the water consumption is exceeded the maximum processing capacity of the filter 30,280 litres within the period, it must be replaced immediately to ensure the drinkability of the filtered water quality.
• drrQ2：How to install the water machine and filter?
  The new installation is assisted by a professional team; The replacement of the filter element is easy to operate, and the users can replace it by themselves. It is recommended that the newly installed water machine and filter be drained at the beginning of use to avoid peculiar odor caused by the colloidal residue of the shell or pipeline during the manufacturing process, which will affect the drinking taste.
• drrQ3：About suspended particles in water?
  It is normal for WFSoft and WFMg filters to convert calcium and magnesium ions into soft crystals. Suspended particles are nutritious calcium and magnesium, so they can be safely consumed.
• drrQ4：How long is the product warranty?
  The warranty period is 180 days from the successful installation, and if there is a defect or damage in the use of the product during the warranty period, the consumer must provide the original purchase certificate or receipt and consult the original purchase channel to test and evaluate the follow-up service method. The product is not covered by the warranty if one of the following conditions applies:
  1. Products purchased through non-officially authorized channels
  2. Man-made equipment damage
  3. Inappropriate operation without following the operating precautions mentioned in the operation manual or failure caused by abnormal use
  4. Loss of original proof of purchase
  5. Used Filters and consumables
• drrQ5：How to buy?
  It is currently available online only. If you want to experience the equipment, please contact us to make an appointment. Follow our official website and LINE official account, the latest events and news will be announced as soon as possible.
• drrQ6：Distribution cooperation needs?
  If you are interested in joining this product distribution system, you are welcome to contact and we will develop a suitable cooperation plan for you.